Get In Touch

star ever lighting

559-586-6650

stareverlighting@gmail.com

3918 Pendleton Way, Indianapolis, Indiana 46226

Frequently Asked Question!

STAR EVER LIGHTING has been providing high quality premium LED goods at an affordable price for a long time, completing millions of projects, earning several accolades, and a loyal, satisfied client base that continues to grow.

We are in charge of the product’s quality and after-sale care. We established a warehouse in the United States for LED Parking Lot Lights, LED Wall Pack Lights, LED Barn Lights, LED Grow Lights, Solar LED Lights, and other products, which is strategically positioned to serve the continental United States quickly and efficiently. LEDs from the STAR EVER Lighting online store are available at market-competitive costs, so you’ll get more than you bargained for.

Our mission is to become your most trusted and preferred LED lighting provider. We are delighted to provide our best support, troubleshooting solutions, and improved satisfaction. Let’s turn this into a win-win situation.

STAR EVER LIGHTING offers returns within 30 days of receipt of delivery.

 

1. If the item(s) are returned in its original condition and the packaging is in as good as new condition, we offer a full refund of the item(s).

2. If the item(s) are returned in its original condition, but not in their original and undamaged packaging, we charge 15% per package.

3. All goods returned will be inspected for damage and authenticity upon receipt. ECLEDMALL reserve the right to refuse to refund or replace and return the item(s) to you.

4. If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.

5. Items should be returned to our return address as instructed.

If the goods are returned to the wrong address, we reserve the right to refuse to refund if the goods are not received by our return centre.

Items returned without an RMA (Return merchandise authorization) will not be accepted and will be returned to sender.

 

Orders We Do Not Accept Return

 

1. For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.

2. Customized products cannot be returned. Product warranty is available.

3. Order over $1,000 cannot be returned. Please kindly test sample at first. Product warranty is available.

4. If any item arrives damaged or incorrect please contact our customer service team within 14 days of delivery for a replacement order. Items not claimed as damaged after this period may not be authorized for replacement.

5. Goods returned without an authorized returns number will not be accepted and will be returned to sender.

6. Christmas products are eligible for return or exchange with one exception: Christmas products are not eligible for return for any reason after December 24th of the year in which the purchase was transacted.

7. Returned merchandise must be in saleable condition, with manufacturer’s original packaging.

 

Return Process

 

1. Login to your account.

2. Click “Return Management” tab on the left of your Account Dashboard, to request new RMA.

3. Submit order you want to return.

4. If return request meet our requirements, we will approve and send RMA (Return merchandise authorization) material in 1 business day.

5. Please send products to return address in RMA (Return merchandise authorization), and write down the tracking number.

6. Please inform us the tracking number (via mail or phone) to help us track and trace your parcel, so that you get your refund as quickly as possible.

Important Notes:

a. Please do not send us items back that do not follow this process as they cannot be identified properly and will not be replaced or refunded.

b. Once we get your parcel and confirm all returned products, we will make the refund.

c. Please make sure you have read all the information on this page before proceeding with your return.

 

Refund Process

Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.

If you pay via PayPal, you will receive refund instantly.

If you pay via credit card or bank account, you will receive refund within 5 business days.

If you pay via bank transfer, you will receive refund in 2 business days.

This page informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the stareverlighting.com. By using this site, you agree to the collection and use of information in accordance with this policy.

When do you collect information from me?

When you make a purchase, we collect your name, shipping and billing address, phone number, and credit card information. When you create an account, we also collect your profession. Other times we collect information is when you register an account on our website, place an order, subscribe to our newsletter, fill out our contact form, or use Live Chat to speak with us.

How do you use my data and feedback?

We use your information to benefit you in the following ways:

Make changes to our website to improve your browsing experience

Quickly follow up with you and process your transactions

Improve our products

Offer you curated content and products that you would be most interested in

Notify you on updates regarding your account

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties.

Security

Your data is protected using Secure Sockets Layer (SSL) encryption technology. This encrypts any data, like credit card numbers, transmitted between the web server and your browser. The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies

Cookies are small text files that websites send to your computer, which then stores them in a file in your web browser. There are several types of cookies, each serving a different function like storing passwords to autofill and tracking how long you’ve spent on a website. While cookies do track your browsing habits, they do not give us access to your computer and your files.

Cookies gather information to create an optimized browsing experience for you. It allows you to come back to your shopping cart and helps display this website based on your computer and browser settings. It helps us in retargeting ads and analytics purposes to gain insight into our customers.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Changes to This Privacy Policy

This privacy policy is effective as of 3/6/2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our privacy policy at any time and you should check this privacy policy periodically. Your continued use of the service after we post any modifications to the privacy policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified privacy policy.

STAR EVER LIGHTING offer hassle-free 3-5 years warranty. 

If a light goes out during its warranty or you discover a defect, give us a call or email. we promise being responsible for every fixture we sell, and offer the paramount service to every customer.

With an open mind and ears, your feedback and comments are really appreciated!

Our goal at STAR EVER LIGHTING is to ship out orders that have been placed and paid for the same day. However, due to situations like missed shipment cut-off times, holidays, weekends, and other events out of our control, your shipment may be fulfilled 1-2 business days after an order is placed.

Shipping Outside the Contiguous 48 States

While we do not ship directly outside the 48 united states, we can work with your freight forwarder to accommodate your orders. You, the customer, are responsible for paying all customs duties, taxes, and other additional fees applied upon export. It is the freight forwarder’s responsibility to inspect the packages before accepting to deliver them. Once the packages are accepted by the freight forwarder, STAR EVER LIGHTING is not responsible for any damage or loss of the packages.

We do not ship our products to the following:

P.O. boxes

Military APO

States/territories outside the contiguous U.S. including Hawaii, Alaska, Puerto Rico, and the Virgin Islands

Countries outside of the United States

Out-of-Stock/Back-Ordered Products Policy

If your order includes out-of-stock items, remaining in-stock items will be shipped as soon as the order is paid for. Back-ordered items will be sent to you via ground shipping at no additional charge when its stock is replenished. You can request the order to be shipped in one batch when all items are available.

Yes, STAR EVER LIGHTING is glad to offer the lighting layout design for your projects.

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