Warranty Policy

Warranty Information

For the long lifespans of our commercial lights, even they won’t last forever…

Thankfully, we include each product with a 5-year warranty.

We back the quality of our products from which our name is derived. Our goal is for our customers to be completely satisfied with their purchase. So if you run into any issues regarding functionality or physical damage, take advantage of our 5-year warranty. Before contacting us, please prepare the following information:

Product SKU #

Quantity Purchased

Photo or video proof of defect

Original Invoice

Date of purchase and installation

Within 7 business days, we will complete your warranty claim upon inspection and/or repair. If we are unable to repair or replace your defective fixture, we will credit you the purchase amount (excluding shipping costs) to your account.

*Please note that exact replacements are subject to availability. We may send you updated versions if your specific model has been discontinued. You may also ask for a full refund of your purchase.*

The following will void your luminaire’s warranty:

The lighting system in which the light is installed is not used in accordance with:

The National Electric Code (NEC)

Underwriters Laboratories (UL) Standards

American National Standards Institute (ANSI) Standards

Failing to follow the product’s instructions

Using the LED lights outside of recommended operating conditions

Modifying your luminaires

Subjecting the fixture to misuse, negligence, or unusual stress

Touch base with us by filling in our contact form, sending an email to frank@stareverlighting.com or calling (559) 586-6650.

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